Thursday, October 9, 2014

Not perfect, but not bad

When you ride The Rail early in the morning the last thing you want to hear is that your train got canceled. But that's what happened this morning when SunRail's first southbound run was canceled for "mechanical" issues.

That's really frustrating, but when you're dealing with machines, sometimes things are going to break and sometimes those problems are unavoidable. Considering that people count on the train to get to work SunRail deserves the benefit of the doubt that they wouldn't cancel a train for trivial reasons.

But here's the good news. As soon as SunRail realized the problem this morning, they tweeted the information, and we even saw the early morning news shows reporting the cancellation. This was a fantastically better showing than the nightmare SunFail a month ago.

And here's the second good piece of news, SunRail did not allow one problem to ruin the entire morning. We were on hand at the Sand Lake Road station to see the second train of the morning arrive on time. Everything was back on schedule.

Way to go SunRail!

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