Frequently we get calls and emails for riders who have experienced trouble with the SunRail trains, stations, or (heaven forbid) ticket vending machines.
We're always happy to look into those concerns, but we're not affiliated with SunRail or the Florida Department of Transportation. We're riders, just like you.
If you have a concern, the best course of action is to call SunRail customer service at 1-855-724-5411. SunRail promises that phone will be staffed by a living and breathing human being starting very early in the morning to very late at night on weekdays.
If you're dissatisfied with the response, let us know and we'll look into the situation.
What would really be cool is if SunRail's response exceeds your expectations. We would love to hear and share the news with fellow riders. Also please let us know about good deeds by the train crews and like you, we're eagerly awaiting the return of the SunRail station Ambassadors.
See you on The Rail!