If we were in
charge of SunRail and we cared about rider convenience, one of the changes we
would make is to add a second cash ticket vending machine to the SunRail
station at Church Street in downtown Orlando.
Every SunRail
station has four ticket-vending machines – two on the northbound platform and
two on the southbound platform. Of those four vending machines, only one
accepts cash. The other three vending machines (when they’re working) only
accept credit or debit cards. SunRail’s rationale for only providing one cash
machine per station on either the northbound or south platform is kind of
wonky, and doesn’t make much sense to us.
With the
exception of one station, the northbound and southbound platforms are directly
across from each other. So if you show up on the wrong platform with cash you
have to run to the other side to buy your ticket.
And now for
the exception – the SunRail station at Church Street, which you can see in the
accompanying aerial photo. The northbound and southbound platforms are more
than a block away from each other and separated by busy two-way traffic on
South Street. The cash machine is on the northbound platform.
On two
occasions we have seen people rush up to the southbound platform and try to buy
a ticket with cash. One of the people missed the train because he couldn’t buy
a ticket. The other ended up boarding the train without a ticket. It wasn’t her
fault. She wanted to buy a ticket, but couldn’t. (It’s stuff like this that
adversely affects SunRail passenger counts.)
Common sense
dictates that Church Street needs cash machines on the northbound and
southbound platforms. Ideally, there should be cash machines on both platforms
at all SunRail stations.
While SunRail
bosses are scratching their heads about Church Street, they need to move the
cash machine at the Sand Lake Road Station. At that station (SunRail’s end of
the line), the cash machine is on the northbound platform. But SunRail isn’t
even using the northbound platform at Sand Lake Road. All passenger loading and
unloading is done on the southbound platform and that’s where the cash machine
needs to be.
For heaven’s
sake SunRail, get with the program.
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