Customer convenience is a concept that seems to be foreign
to some SunRail bosses.
If they knew, or cared about customer convenience, it sure
doesn’t show in the design of the SunRail station at Church Street – the busiest
rush-hour destination for riders.
Church Street has the worst designed station in the SunRail
system. At 11 of the 12 stations the northbound and southbound train platforms
are directly opposite each other. But as the accompanying aerial photo shows,
Church Street has a split station. The northbound platform is at Church Street,
and the southbound platform is at South Street.
Reasons for this weird configuration are complex, and
should have been avoided because it creates lots of confusion for riders. On
numerous occasions we’ve met SunRail newbies on the northbound platform who
really wanted to go southbound. They didn’t realize they needed to walk another
block and cross busy South Street to reach the right platform.
Adding to this confusion is the sad reality that SunRail
only provides 1 ticket-vending machine per station that accepts cash. The other
3 ticket machines only take cash or debit cards.
All the ticket-vending machines in all the
stations should take cash and plastic. It’s downright elitist to assume that
everyone has plastic. And anyone who doesn’t have plastic has to walk further
to buy a ticket.
We pity the poor soul who runs up to the Church Street southbound
platform and all that person has is cash. Hopefully that person can run two
blocks and vault over South Street to buy a ticket before the train arrives.
Since the Church Street station already has an inconvenient
design you would think SunRail would install a second cash machine on Church
Street’s southbound platform. But as seasoned riders know, convenience and
common sense are in short supply at SunRail.
SunRail’s official response on the need to add a cash
machine on the southbound platform: “As always,
FDOT continues to monitor station activities…”
Gee thanks, that really helps. Now, please
put a cash machine on Church Street’s southbound platform.
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