One big problem with SunRail is that it’s got weird gaps in
the schedule when trains aren’t running during off peak periods.
Most of the time this isn’t a problem, but what happens
when you get a dreaded call from your child’s school? Little Sally or Little Johnny
is running 101-degree fever and into serious projectile vomiting.
The principal wants you to take your child home from school.
Your spouse is in Chicago for business. You’re working in downtown Orlando.
Your car is parked at the Longwood SunRail station and the next SunRail train
won’t be running until 4 p.m.
That’s what stranded looks like.
Yet there is a pain-free solution. It’s the Emergency Ride Home program, sponsored
by the Florida Department of Transportation.
This free program is part of the reThink Your Commute initiative to reduce traffic congestion and
air pollution, and help consumers save money by encouraging carpooling,
walking, riding bicycles, buses and SunRail to work.
Commuters who have registered in the Emergency Ride Home
program are eligible for reimbursement of up to $150 per trip when the
situation arises. Commuters can file for up to four reimbursement claims per
year.
The reimbursement can be used to pay for cab fare, a rental
car or mileage.
Situations that qualify for reimbursement include the
unexpected sickness of you, or a dependent – such as a child; unexpected need
to stay at work after the train or bus stops running or your carpool’s
departure time, or your carpool driver has to stay late or leave early.
We know what you’re thinking and the answer is: No. You CANNOT use this program if you stay
downtown until midnight drinking. This program is strictly for getting from
work to home during an illness, or last-minute need to stay late at work.
You can’t use it to get from home to work if your car
breaks down. And you can’t use it for doctor’s appointments, to run personal
errands, or because SunRail or Lynx has a service interruption.
What’s most important to know is you can’t use this service
unless you’re registered. And you can’t wait until you have an emergency and
then register. You have to be registered in advance. You also have to update
your commuter status every three months.
Click here for
registration information, or call 1-866-610-7433.
Remember, if an emergency occurs you have to pay out of
your pocket and then seek reimbursement by filing a claim form. Then if the
emergency qualifies, you’ll receive reimbursement.
So far 3,000 Central Floridians – 500 SunRail riders – have
registered for this program. Claims totaling $5,300 have been paid out to 101
people since 2010.
If you have questions about this program, please call 1-866-610-7433.
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