Monday, October 17, 2016

How #SaturdaySunRail turned into a cluster

Hate to write this, but #SaturdaySunRail has turned into a cluster almost as big as regular SunRail.

Team SunRail photo op
Why in the heck did Team SunRail – the public-private partnership offering Saturday train service – hold that big dog-and-pony show last month announcing the Saturday service if they didn’t have everything figured out.

Hasn’t Team SunRail heard you’re supposed to under promise and over deliver?

Team SunRail promised to run the train on Oct. 8th, but that plan got blown away by Hurricane Matthew.

OK, we understand and support the decision not to run the train on Oct. 8th. But never in our wildest imagination did we think Saturday service would not be offered again for a month.

You have got to be kidding us!

We spent the better part of last week trying to find out if the train would run last Saturday – Oct. 15. We didn’t get the official word the train would not run until last Friday (Oct. 14) – yeah, the day before Saturday.

That’s no way to run a railroad, or treat the public. Last Saturday people were spotted waiting at the Sand Lake Road SunRail station for a train that wasn’t coming. Sweet!

As of 5 a.m. today (Oct. 18), Team SunRail has not even updated their website that’s still announcing Saturday service will begin on Oct. 8.


We don’t understand why Team SunRail can’t provide a preliminary schedule of the Saturdays when train service will be offered.

Judging by comments on our Facebook page, riders have lost confidence in Team SunRail before the first Saturday train rolled.

Poor communications, lack of customer service and piss-poor planning are all reasons why SunRail is a disaster that’s headed for total failure.

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